Why offsite backup?
Data Loss Happens - Hard drive crashes, spilled drinks, and accidental file deletion can occur at any time. In fact, 93% of all companies that suffer significant data loss close down within 5 years!
Theft - Only 3 out of 100 stolen laptops are ever recovered most of all more than 80% of office breakins targets vital information stored in computers.
Drive Failure - Up to 13% of hard drives crash in their first year
Loss of business data may ruin your company's reputation, and may lead to expensive litigation
It's human nature to forget things.. and that includes your usual backup routine!
If you are still relying on manual backup methods then you are taking chances with your business data. DataBank has a solution to automatically backup your data to an offsite location regardless of it's size, and at affordable costs. call us today and start securing your irreplacable (digital) business assets.
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Secure your corporate data with one solution
DataBank-ENT for your Desktops
Organizations have become highly dependable on the non-tangible assets residing on computers to run it's daily business activities. DataBank can automatically secure this information without requiring user input
DataBank-ENT for your servers
DataBank come with modules that support backup and restoration of common Application and mail servers. you can protect your MS-SQL, MS-Exchange, Oracle dormain and file servers.
DataBank-ENT for your mobile data
Notebooks have become common tools of running businesses in todays coporate world. They carry information that's vital to the organization which is more vulnerable given the risk involved in mobility. DataBank will backup or restore this information regardles of your location.
Why DataBank?
It's secure - DataBank operates in a platform that is fully secure. we depoly strict security measures by encrypting your vital data before upload, during transfers and stays encrypted in our data center. you will be the only person with password to decrypt the data. Our facilities are located in highly secured buildings with controlled access.
24 x 7 Monitoring - We have a dedicated team that does nothing else other than monitor every backup activity from our end. Besides that, Our help-desk will be there to assist you in case of any problem.
Offsite automation - Any changes noted from your end will be sent immediately to our data center without requiring human input. Further more you can upgrade your backup quota without altering your backup data
How DataBank Works
- Overview
- Program
- Features
- Backup setup
- Restore process
- Backup reports
DataBank is an automated backup solution that serves you with the technology to manage your daily business data. It provides secure, reliable, efficient protection of your organization's critical data, through your existing internet connection. It is a backup-as-a-service solution comprised of a three component software that perform together to achieve the ultimate data protection. The software involves the backup client agent software installed on user's computing environment, server software installed in our data center to manage all the connections from client agent and replication software that replicates data from our primary data center to anther offsite location.
Once you subsrcribe for DataBank solution, your computing environment will be installed with a client software that takes charge of scanning through your files and folders for changes, compress and encrypt any new or change data while at the same time checking for the deleted information then uploading the information to our data center through a secure (SSL) connection.
DataBank-ENT
DataBank enterprise (DataBank-ENT) is client agent that we install on your business desktops, notebooks and servers. Once installed, you define your backup set through selection of files and directories you want to protect and setup the backup schedule, retention policy and encryption. Once the initial setup of your backup is completed, subsequent backups will be running automatically, processing full incremental daily backups in a fraction of the normal time. Uniquely, DataBank-ENT also performs a continuous validation procedure on all data residing at the datacenter facilities to ensure client data integrity remains intact and fully restorable. Conventional methods cannot achieve this level of data protection. DataBank fully automate the backup process, eliminating the need for human interventions and reducing cost of ownership.
DataBank-ENT comes with features that allows you to filter out information that you may not want backed to your backup account, define types encryption methods you want to use and backup scheduler. Other features include commandline tool to enable you execute custom pre and post-backup activities and the ability to define your own retention policy that suit your business needs.
The Software comprises application plug-ins that makes it very easy to backup Microsoft Outlook, Outlook Express, Favourites and the Windows System State, on PC-level. Moreover, on Server-level, the DataBank-ENT can make 'hot backups' of MS Exchange Server, MS SQL Server, and MySQL databases. DataBank-ENT Software is available for Windows, Mac OS X and Linux-platforms
Feature set
Supports common operating systems
DataBank-ENT can be run on essentially all common platforms, including Windows, Linux, Mac, NetWare, UNIX and all other platforms that support Java.
Support All Common Databases
DataBank-ENT comes with specialized backup modules for backing up common databases and email servers, including Microsoft Exchange Server, Microsoft SQL Server, Oracle, MySQL, and Lotus Domino/Notes.
256-Bit Encryption
All data will be compressed and encrypted with 256-bit encryption with an encryption key selected by user on the client-side application before being uploaded and stored on the backup server. The encryption key will NEVER be uploaded to the server during backup. In addition, the data is further encrypted during transmission through a 128-Bit SSL connection, standards similar to those ones used in online banking.
Brick-Level Backup and Restore for Microsoft Exchange Server
The built-in Microsoft Exchange Brick-Level Backup Module in DataBank-ENT client-side backup application allows you to perform brick-level backup and restore for Microsoft Exchange Server, including individual emails, calendars, and contact lists, etc. When data loss disaster strikes, you can restore any individual emails, calendars and contact lists from our offsite backup server within a very short period of time, without the need to restore the full Exchange's information store. This capability makes DataBank-ENT an ideal backup tool for Microsoft Exchange Server.
Windows System state backup
This feature provide Administrators with peace of mind after knowing that DataBank-ENT will automatically be performing system state backup of their Dormain servers, exchange servers and other and other applications.
Command Line Tool
DataBank-ENT application is equipped with a command line tool, which allows users to run pre-backup and post-backup commands. This feature is extremely useful for users to back up an application or a database which DataBank-ENT does not have a dedicated module for it. For example, you can write proper scripts to spool out a database to a temporary folder before running backup, and delete the temporary folder after finishing backup. With this powerful tool, DataBank-ENT can back up essentially any applications and databases.
Support Microsoft Outlook and Microsoft Outlook Express
DataBank-ENT can be used to backup Microsoft Outlook and Microsoft Outlook Express. Microsoft Outlook and Microsoft Outlook Express are the two most popular email readers used by businesses and home users. However, backing up data stored in these two email readers is a headache to most users, with DataBank-ENT; users can back up these data to our offsite backup server easily by simply checking a single checkbox.
Continuous Data Protection for Files
DataBank-ENT is equipped with advanced Continuous Data Protection (CDP) feature which can be set to capture every version of a file that has been saved to your local hard drive. With CDP, whenever you have made changes to the files in the backup set, it will automatically backup the changes to our Data Center. Thus, it provides a highly dependable means of real-time, continuous data protection for file servers, desktops, and laptops effortlessly and transparently, without any human intervention.
In-File Delta Technology
DataBank-ENT client is equipped with our proprietary In-File Delta incremental / differential technology. With this feature, the original file is required to be backed up once only, i.e. in the first backup job. Subsequently, only the changes to the data are necessary to be backed up. This reduces the time required to back up large amounts of data and at the same time minimizing bandwidth requirements during backup.
Open File Backup
DataBank-ENT has been integrated with Microsoft's latest Volume Shadow Copy Service (VSS) framework. It allows you to back up files that are being opened without any additional applications or plug-ins. This means that backup can be done at any time. VSS is only available on Windows XP / 2003 / Vista / 2008 / 7, and you must have administrative privileges to start the VSS service on a computer. Also, VSS will only work if at least one of your partitions is formatted using NTFS.
Flexible Backup Schedule
DataBank-ENT is equipped with a flexible backup scheduler that allows you to implement your desired backup policy. DataBank-ENT is a comprehensive client-side application designed for backing up desktops, notebooks and servers, it comes with an advanced scheduler which allows users to create multiple backup schedules such as backup at a specific time and at multiple times per day etc.
Web Based Data Restore
DataBank User can restore backup data via the Internet through any web browser. This provides you with the option of restoring your backed up data from a computer that has no DataBank-ENT installed. It would therefore be very useful when you need to restore some backed up files during traveling, or when your notebook is stolen during your business trip.
Comprehensive Backup Report and Statistics
DataBank users are able to get their backup report via email, informing them the overall backup status and statistics, including numbers of new, updated, deleted and moved files being backed up. If any errors occurred during backup, users will also be notified. Besides email, users can also access to the report by logging on our offsite backup server.
Setting up a new backup
The step-by-step wizard features makes it easier to define backup sets for persons with little or no technical knowlege. Once DataBank-ENT has been installed, It starts a wizard by default which guides you through your initial backup setup. In any case you want to add an additional backup up, you would begin by clicking on the 
(add) button on your setup window and follow the setups as shown by the screenshots below
Fig 1: Setting up a backup set
once you click on a green plus button, a new window will pop up for you to name your backup set (this is important since you may have more than one backup set). You will also be required define the type of backup you want to setup. In this example I will select file backup type. Once you are done, the next button on the lower right of the window will take you to the basic file section window as shown below
Fig 2: Quick backup source
The basic file selection window helps you protect the entire user profile/s for Microsoft Windows users. This includes My documents folder, My Desktop, Favorites folder, and your default email program (MS Outlook or Outlook Express). In my case here, I'm running on Microsoft Windows 7 Operating System where Windows Mail has replaced Outlook Express mail program. For Windows XP and earlier versions of Windows OS, Outlook Express would show instead of Windows Mail. When you use the basic or quick file selection wizard, you will be protecting all the files and the directories that are found under My Documents, My Desktop, all Email folders and favorites for all users in that Computer. However, one may want to protect only the most important data and omit the unimportant ones such as music and movie files. By clicking on the advance button on the lower right of the basic window, you will be taken the advance file selection window as shown below.
Fig 3: Advanced backup source
The advance file section is more detailed and specific to the user backup needs. This method is commonly used during backup setup since you will be more specific on the files and directories you want protect. Network administrators use this option to protect users folders and public folders in a Domain environment. This option also gives the benefit of backing up network folders residing in other computer on a network. When you are done selecting the data you want to backup, just click on OK button and you will be taken back to the basic file selection where you will need to press the next button to proceed to adding a backup schedule.
Fig 4: Adding a backup schedule
This is one of the most important step of your backup setting. Your main objective here is to have an automatic backup of your vital information. the scheduler comes with several options of selecting the best time when the software will automatically scan through your protected files for changes to upload in the server. You can choose to backup your data on a daily basis at specific time or specific days and time in a week or month. Daily backup schedule is the most commonly used in businesses with RPO consious. Backup schedules should be set to suit your business hours. for example if your business hours are from 8:00H-17:00H and you are not operating in centralized 24hr file server environment, it would be unrealistic to add a schedule of 21:00H. DataBank-ENT allows you to add more than one backup schedule; if you want your data to be backed up twice a day, you will need to add two daily backup schedules for your selected data (backup set). When you are done with a backup schedule, click on OK button to go to the step - Encryption.
Fig 5: Defining your encryption
Data encryption is the most important feature of DataBank-ENT software since it provides you with a satisfaction of your data security during backup, storage and restore. DataBank-ENT comes with two sets of passwords for your data security. There's account logon password that you will be using to logon to your account and manage your backup, and the other one is the encryption key that you will use when you want to restore your data. The encryption setup is the final stage of setting up a backup set in your newly installed account or additional backup set to your existing one. In this stage you will have a choice of whether to use the default encryption method or customized one. The only difference between the two options is that when you chose default, the program will use your logon password as your encryption key while when you choose custom, you will be required to provide the encryption key. The default encryption (256bit-Twofish) is the most comprehensive and is used with both default and custom encryption methods -therefore there's no need to change that.
REMEMBER, the encryption key be know by you which means you are the only person who has access to the contents of your backed up data. It is therefore important to note it somewhere first before you type it. Please note that YOU CANNOT RESTORE YOUR DATA WITHOUT THE KEY AND YOU CANNOT CHANGE THE ENCRYPTION KEY and neither can we help you restore your data without the key. If you happen to lose/forget your encryption key you don’t have a choice other than to do a fresh full backup with a new encryption key. once you have finished setting up your encryption just click OK button and you are done setting up your backup and your ready to do the actual backup.
Initial backup might involve huge size of data, which is not realistic to upload directly throught your internet connection. Our seedload utility allows your data to be encrypted and backed up to external media, then our engineers will copy the data directly to your backup account in data center. your next backup will only be incremental of yesterdays backup.
Fig 6: Seed Loading
If you are backing your data for the first time or you are doing it manually as opposed to your scheduled time, the progress window below will appear to show you the files you are uploading, size of the files and the time it will take to finish the backup.
Fig 7: Completing your backup
Now that you are through setting up your backup and defined a backup schedule, this is only done once unless you want to add another backup set. Your backup will be running automatically as a background service according to your scheduled time. You will be kept updated on your backup status through our comprehensive daily reports that will be sent to your email.
Restoring your data
There are two modes of restoring your data from the backup server. The first one is is through DataBank-ENT program installed on the computer and the other option is through a web interface. The web option option gives the advantage of viewing and restoring your data from anywhere with access to internet connection. you do not need DataBank-ENT installed on to that computer for you to retrieve your information. To restore your data through DataBank-ENT installed computer, you will need to open the program from the system tray, enter your account logon password and select restore button as shown below.
Once you click on the restore button, you will see a list of the backup sets that you created. you will select the backup set that you want to restore and click on the next window.
The following window will shows a list of the files and folder that are protected as defined on the backup set.
Select the snapshot of your backup files that you would like to restore from the backup server by using [Show files after Job] drop down list and Select the files that you would like to restore.
Select the files that you would like to restore and press the [Start Restore] button to start.
you can simply restore files to their original location or Use the [Change] button to select the an alternate directory to which you want files to be restored.
Files will be restored automatically as shown below (a file won’t be downloaded from the backup server again if an identical file exists on local path already).
DataBank-ENT Comprehensive reporting
Being an automated process, DataBank will keep you updated on the progress of your backup through comprehensive email reporting. DataBank will send daily reports to your email to update you on whether your scheduled backup was completed and what files have been changed, deleted or updated. You also receive missed backup reports and error reports. As shown in a screen-shot below, you receive backup reports for every backup set defined in your backup. Every backup report email shows you the summary of a particular backup set - in our example here, the name of the backup set is Lydia Backed Up whose job status indicates that the backup was successful, otherwise you would either see a backup error if there were errors noted during backup. You also get to know the number of files that have been backed up, updated or even deleted and the entire size of the uploaded data.
Besides the backup summary report, a comprehensive backup report is usually attached which shows you every file that has been uploaded, changed, deleted and even moved.
Online file restore operation can be restricted by IP addresses. We can restrict online file restoration for your backup sets by IP addresses, to only allow people from authorized IP addresses to restore files from the backup server.
Automated Online Data Protection for Servers, PCs & Laptops
Databank automatically transmits changes in files and databases across the Internet to a secure, off-site facility for more continuous backup. Upon completion of the initial setup, daily backups are performed automatically, processing full incremental daily backups in a fraction of the normal time. Uniquely, DataBank also performs a continuous validation procedure on all data residing at the datacenter facilities to ensure client data integrity remains intact and fully restorable. Conventional methods cannot achieve this level of data protection
Your data will remains encrypted during transmission and storage
While giving you the benefit of automated backup service to our data centers, DataBank ensures that your data is secured through Enhanced security with 128-bit SSL encryption on transfers, 256-bit AES encryption on storage with a user defined key that is not stored anywhere on DataBank servers. Incremental and compressed backups that significantly reduce your network bandwidth usage by transferring only modified portions of files. Your data resides on RAID-protected industry leading storage devices with multiple levels of redundancy. In addition, data is periodically replicated to another location for additional security. Periodic backup files validation on DataBank servers ensures backup files are 100% valid and fully restorable when needed. You will always get detailed reports after every backup on which files have been updated, missed, deleted or even when there are missed backups.
You will monitor Backup process through Web interface and Email Reporting
Being an automated process, DataBank will keep you updated on the progress of your backup through comprehensive email reporting. DataBank will send daily reports to your email to update you on whether your scheduled backup was completed and what files have been changed, deleted or updated. You also receive missed backup reports and error reports. There is a dedicated support team to remotely monitor clients' backup progress. Upon signup, the client is assigned a secure web portal where he/she can login to view or monitor the status of the backup data, restores files or make necessary changes.
Support Large Volume of Data during backup and restore
Databank's seed load and in-file delta technologies enable backup of a large volume of data to be completed in a very short period of time. The seed load feature allows backup of the large volume of data to a local hard drive. With our proprietary in-file delta technology, the original file is required to be backed up once only, i.e. in the first backup job. Subsequently, only the changes within the file made since the previous backup are necessary to be backed up. For example, for a file that is as large as 500GB, you can simply seed load the full backup to a removable local hard drive and then deliver the seed loaded data in the removable hard drive to the backup server. Since only the changes made within the 500GB file, normally less than 1%, i.e. 5GB, of the original file size, are required to be backed up again, this amount of data can be backed up easily to the server via the Internet or Intranet in one night. As a result, instead of having to back up 500GB every day, you just need to back up 5GB everyday to keep the file up-to-date on the backup server. In cases of a disaster the volume of data is too large to do a restore over the internet. Our engineers can always copy the encrypted information backed up on our data center to an external drive which can therefore be shipped to the customer within the stipulated time on the SLA
Reduced Downtime for Server and Disaster Recovery
At the centre of any good business continuity and disaster recovery plan is a robust strategy for rapid server and data recovery. Recovering application operating environments is complex, requires significant human involvement, and often takes days to bring the environment back online - if at all. DataBank's automated solution enables you to rapidly complete a "bare metal" recovery of your server operating system and data up to 80% faster than traditional methods. This offers you the most reliable and cost-ffective solution for bringing your business back online in the event of any data loss or disaster scenario.
Local Storage = LAN Speed Restores
For disaster recovery protection and depending on your recovery time objectives, you can recover your data via your existing network or remotely via the internet or leased line connectivity. DataBank's client has the ability to retain locally (on your LAN) all the data required to complete a full restore of the most recent generation of your data at LAN speeds. In the event of a restore being requested, the DataBank client will retrieve your data from the LAN-based Local Storage, and if not available - triggers the data to be transmitted from our datacenter.
Frequently Asked Questions about DataBank-ENT software
can I See the Names of the Files I'm Backing Up?
Help! I've Forgotten My Password!
Does Compfix Data charge me for restores?
What is the recommended bandwidth?
How can I backup a huge data set over the Internet?
What is the best way to restore a huge data set?
What is In-File Delta? Why Would I Use It?
How Does DataBank-ENT Know That A File Has Changed?
How Can I Be Sure That No One Else Sees My Data?
What Is An Encryption Key? Are Passwords And Encryption Keys The Same Thing?
What kind of encryption is employed by DATABANK-ENT?
Can I change my encrypting key?
I've lost My Encryption Key. How Can I Get It Back?
Why Does My Backup Always Run Twice?
Can I Use DataBank-ENT on More Than One Computer?
What Are The Advantages And Disadvantages Of Using DATABANK-ENT To Back Up Multiple Computers?
I Am Receiving A "Scheduled Backup Missed" Report Every Day. What Does This Mean?
I Have Certain Files I Do Not Want To Back Up. How Can I Tell DATABANK-ENT to Skip These Files?
How Long Does DataBank-ENT Keep My Files In The Data Center?
What happens to a File in My Backup Set Once I've deleted it From My Hard Disk?
My Retention Area Takes Up A Lot Of Space. How Can I Reduce This?
What Is Volume Shadow Copy And How Does It Work?
Does DataBank-ENT have to stop the application when doing online backups?
What are the Off-line Backup, Logout Backup Reminder and Local Backup features?
I find the "Logout Backup Reminder" to be annoying! How can I disable this?
Does DATABANK-ENT work with dial-up connections?
What do I have to do in order to backup open files?
How is the data privacy being maintained on DataBank servers?
Can I See the Names of the Files I'm Backing Up?
The DataBank-ENT can show you detailed information about the files on your computer(s) that are being backed up.
Help! I've Forgotten My Password!
Compfix Data help desk can assist in recovering your account password. We cannot help you with the encryption keys you've assigned to your backup sets.
Does Compfix Data charge me for restores?
No. You can restore files yourself, using the DataBank-ENT or any Web browser. Compfix Data does not impose a limit on the number of file restores you perform. Compfix Data will provide you with free remote assistance and onsite assistance as stipulated in the SLA.
Does DataBank-ENT count my original file size against my storage allotment, or does it count the compressed file size? How much will DataBank-ENT compress my data?
Compfix Data counts only the space you use against your storage allotment. Since the space you use consists of compressed files only, we count the space your compressed files take, not their original file size. The amount of compression depends upon the file type. Data files tend to compress well. Image files tend to compress very little, since they're already compressed. Applications compress somewhat, but less so than data files.
What is the recommended bandwidth?
It really depends on the kind of data to be backed up, e.g. for personal file backups, the daily data transfer should be limited, while MS Exchange backup could be significant.
How can I backup a huge data set over the Internet?
If you have a lot of data (e.g. 300GB or more) to backup to the Backup Server, it would take a considerable amount of time to perform the first full backup through the Internet. You can use the Seed Loading Utility to backup your backup set to a local hard disk (instead of directly to the Backup Server) and then transport the backup data, using a removable hard disk, to your backup service provider. The administrator can then load all your backup files from your removable hard disk into your backup account. This could save you days (even weeks) of performing your first full backup. And since subsequent backups are incremental (only new or updated files will be uploaded to the server), the amount of data transfer should be relatively small. Please contact us for more details on the Seed Loading Utility.
What is the best way to restore a huge data set?
You can copy the data of the particular backup set on DataBank Center to a removable media, e.g. external hard disk, and ship it to your client. Your client can then use the Decrypt Files Tool in DATABANK-ENT to restore the backup data on removable media to its original format.
What is In-File Delta? Why Would I Use It?
In-File Delta backs up large files on the schedule you set, encrypting and transmitting only the parts of the file that have changed to the Data Center. In-File Delta can be used for any kind of file, but it is especially useful for databases and other large files that are continuously updated.
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How Does DataBank-ENT Know That A File Has Changed?
DataBank-ENT compares the timestamps of the files on your computer with the files stored on the server. If the timestamp has changed, DATABANK-ENT knows that the file itself has changed.
How Can I Be Sure That No One Else Sees My Data?
DataBank-ENT uses strong encryption, along with an encryption key known only to you, to protect your files. No one except you has access to your data, not even the technicians at Compfix Data Ltd.
What Is An Encryption Key? Are Passwords And Encryption Keys The Same Thing?
An encryption key is like a password. The contents of the encryption key are used to scramble and unscramble your data. Technically, a password and an encryption key are different since a password is not used to scramble data. You can use your password as an encryption key, but you can also use any other word or phrase. The longer your encryption key is, the more secure your data is.
What kind of encryption is employed by DATABANK-ENT?
There are two encryptions being performed by DATABANK-ENT:
Encryption of backup data - This is being done by 128-bit symmetric key encryption (AES, TripleDES, and TwoFish). 256-bit is not available because it requires too much CPU and it is not really required (128-bit is what is being used by most banks currently).
- Encryption of backup traffic - This is being done by 1024-bit RSA public key encryption. The strength of the encryption depends on the key size you use when you generate your CSR before submitting to your CA (1024-bit is what is being used by most CAs).
Can I change my encrypting key?
Once set for a Backup Set, the encrypting key cannot be changed. This is necessary for the integrity of the Backup Set, making sure that backup data is only encrypted by one key.
Otherwise, you will have problems remembering two encrypting keys when you want to restore your files in the future. You need to recreate your Backup Set if you really want to change your encrypting key.
I've lost My Encryption Key. How Can I Get It Back?
You can't. Compfix Data does not have a copy of your encryption key, nor can we get one. If you have lost your encryption key, the files that used it cannot be restored. If this happens, you should create a new backup set with a new encryption key and back up all of your important files immediately.
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Why Does My Backup Always Run Twice?
You have two scheduled backup sets active. To correct this, go into DATABANK-ENT and select your backup set. Select Backup Schedules and make sure that only the backup set or sets that you want to use are checked.
Can I Use DataBank-ENT on More Than One Computer?
Of course! Each computer you want to protect must have its own backup set. When you establish a second backup set, it will appear on all computers you want to protect. Configure each computer individually to ignore backup sets from the other computers you're backing up. Also, each backup set will occupy the same storage space in the Data Center. If you intend to back up a large number of computers, verify that you have enough storage space to accommodate them all.
What Are The Advantages And Disadvantages Of Using DATABANK-ENT To Back Up Multiple Computers?
Using a single account to manage multiple backups is efficient and economical. One interface and one account can be used to control all of your backups. It's also less expensive to buy more storage space for a single account than it is to pay for multiple accounts. The disadvantages are that you have to keep track of multiple backup sets and disable the irrelevant sets on each computer under the account each time you make a change. Having multiple computers less than one account can sometimes make troubleshooting harder.
I Am Receiving A "Scheduled Backup Missed" Report Every Day. What Does This Mean?
If you turn your computer off before your scheduled backup runs, DATABANK-ENT notifies you that your scheduled backup was missed. Leave your computer on to allow DATABANK-ENT to complete the backup operation. DATABANK-ENT can shut the computer down when your backup is finished. Alternately, you can reschedule the backup to run at a time when the computer is normally on. If you choose this option, consider running DATABANK-ENT in the background. The backup will take longer, but you may continue to use the computer while your files are backed up.
I Have Certain Files I Do Not Want To Back Up. How Can I Tell DATABANK-ENT to Skip These Files?
Backup Filters can be created to include or exclude the files you designate. To access the Backup Filters, select your backup set. Select Backup Filters and configure a filter to exclude the unwanted files.
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How Long Does DataBank-ENT Keep My Files In The Data Center?
With Online Backup Manager, you set the retention policy. As long as the original file is on your hard drive and as long as your DATABANK-ENT account is active, DATABANK-ENT will keep a copy in the Data Center. IF you delete the file from your hard drive, your retention policy will control how long the deleted file remains in the Data Center. The default value is 7 calendar days from the time the original file is deleted, but you can configure the retention policy to keep the file as long as you like or to discard it sooner than 7 days.
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I've scheduled backups to run at a certain time, but DATABANK-ENT runs the backup before (or after) the time I've set. What's happening?
Most likely, DATABANK-ENT doesn't know what time zone you're in. To correct this, select the affected backup set and select User Profile. Make sure your time zone is set properly.
What happens to a File in My Backup Set Once I've deleted it From My Hard Disk?
When you delete a file from your computer, DataBank-ENT copies the backed up version to a special location called the "retention area" and removes it from the files that are backed up regularly. The file remains in the retention area according to the retention policy you've established. Once the retention guidelines have been exceeded, the file is removed from the retention area and is permanently gone. If you want to restore a file that is located in the retention area, select an older version of the file to be restored according to the date on the file. The file can then be restored from the retention area. The next time the backup is run, the newly restored file will be included in the backup set and the file in the retention area will be removed.
My Retention Area Takes Up A Lot Of Space. How Can I Reduce This?
Your retention policy governs the amount of time deleted files are preserved. To reduce the size of your retention area, reduce the number of days in you retention policy. Deleted files will be retained for a shorter period of time.
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What Is Volume Shadow Copy And How Does It Work?
Windows 2003 and Windows XP support a technology called Volume Shadow Copy. This technology is not available for the Macintosh and Linux platforms, so this information applies only to users running Windows 2003 and Windows XP. VSC allows open files to be backed up. It creates a virtual copy of the file for backup purposes. Once the shadow copy of the file is created, no changes are added to it, but they are written to the actual copy of the file. Changes to the actual copy of the file will be written at the next backup.
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Does DataBank-ENT have to stop the application when doing online backups?
No. Application data can still be backed up while the application is running. If you're backing up a database, like MS Exchange Server, MS SQL Server, Oracle, Lotus Notes/Domino or MySQL, a special backup agent may be used. Volume Shadow Copy can also be used to back up files that are in use on certain Windows computers.
What are the Off-line Backup, Logout Backup Reminder and Local Backup features?
Off-line Backup is basically designed for notebook users who are off-line most of the time and cannot rely on the backup schedule to backup regularly. The backup interval allows notebook users to specify the interval that they would like their data to backup. If this interval has elapsed, backup will run automatically once this machine is online.
Logout Backup Reminder asks user if they would like to backup if they logout of, or shutdown, their computer.
Local Backup allows an extra copy of the backup file to be kept on a local hard disk when running the backup.
What are the Off-line Backup, Logout Backup Reminder and Local Backup features?
Off-line Backup is basically designed for notebook users who are off-line most of the time and cannot rely on the backup schedule to backup regularly. The backup interval allows notebook users to specify the interval that they would like their data to backup. If this interval has elapsed, backup will run automatically once this machine is online.
Logout Backup Reminder asks user if they would like to backup if they logout of, or shutdown, their computer.
Local Backup allows an extra copy of the backup file to be kept on a local hard disk when running the backup.
I find the "Logout Backup Reminder" to be annoying! How can I disable this?
Open Online Backup Manager. From the left panel, select the backup set you wish to alter. From the left panel, select the "Extra Backup" node. Uncheck "Enable System Logout Backup Reminder." Repeat this step for any other backup sets that may contain this configuration.
Does DATABANK-ENT upgrade the installation of Java on a client machine, or does it install a separate copy for its own use?
DATABANK-ENT uses its own copy of Java and leaves the system Java VM intact.
How does the "Remove retention files for overlap policy" under Advanced Retention Policy work?
In general, daily snapshots followed by a weekly snapshot or a monthly snapshot, etc. will be removed; weekly snapshots followed by a monthly snapshot or a quarterly snapshot, etc. will be removed; and so on.
This is illustrated by the following example:
Assume today is 17Jan06, and the Advanced Retention Policy is as follows:-
Daily: retain for 7 days - Weekly: retain for 4 weeks (the job will be performed on Saturday) - Monthly: retain for 3 months (the job will be performed on 1st day of each month).
If "Remove overlap policy" IS NOT enabled then a total of 14 snapshots (7+4+3) will be kept on the server accordingly, i.e.: (daily) 10Jan06, 11Jan06, 12Jan06, 13Jan06, 14Jan06, 15Jan06, 16Jan06 (weekly) 24Dec05, 31Dec05, 7Jan06, 14Jan06 (monthly) 1Nov05, 1Dec05, 1Jan06.
If "Remove overlap policy" IS enabled then only the following snapshots are kept: 1Nov05, 1Dec05, 1Jan06, 14Jan06 15Jan06, 16Jan06. Specifically, the weekly policy overrides the daily policy so 10Jan06, 11Jan06, 12Jan06 and 13Jan06 will be removed. The monthly policy overrides the weekly policy, and 24Dec05, 31Dec05 and 7Jan06 will be removed as well.
Does DATABANK-ENT work with dial-up connections?
It makes no difference to DATABANK-ENT if the connection is always on or dial-up. If you want Windows to connect to the ISP automatically when a backup starts, navigate in Windows to the following:
Control Panel > Internet Options > Connections > Always dial my default connection
What do I have to do in order to backup open files?
Volume Shadow Copy, which allows backup of open file, comes with Windows XP and 2003 by default. For older platforms, e.g. Windows 9x/ME/NT/2000 or NetWare, we would recommend adding a third party open file manager option*. For instance, St. Bernard's Open File Manager ( www.stbernard.com ) which might cost around US$100 for each workstation and US$300 for each server if open file backup is required.
* Open file option is not required on Linux/Unix/Mac OS X because no files are held exclusively open by applications.
How is the data privacy being maintained on DataBank servers?
All data is encrypted with the user's defined encrypting key before they are sent to the DataBank servers. The encrypting key is not stored on data center. Without the encrypting key, the backup files are useless to anyone. The backup user is the only person who can decrypt the backup files to reveal the original content.
Is there an example of how the Retention area works?
Suppose you have 10GB of initial data which grows by 200MB (0.2GB) per day, and on each day 100MB (0.1GB) of the data is modified or deleted from the client machine. Assume the default retention policy setting is used, i.e. 7 days. Then:
Day 1: Data = 10.2G; Retention = 0.1G; Total quota used = 10.3G;
Day 2: Data = 10.4G; Retention = 0.2G; Total quota used = 10.6G;
Day 8: Data = 11.6G; Retention = 0.7G; Total quota used = 12.3G; (the 0.1G from Day 1 is removed from Retention) Day 9: Data = 11.8G; Retention = 0.7G; Total quota used = 12.5G; (the 0.1G from Day 2 is removed from Retention) Which means, if data is not being modified or deleted frequently, then the size of the Retention area should be minimal?
Who we are
DataBank is a product of Compfix Data Limited, a privately owned data management firm that provides proven solutions for disaster recovery, retention, security and discovery of electronic information. Our innovative technologies combined with flexible deployment options form solutions to solve organizations' most rigorous compliance and data management problems.
Compfix Data Ltd. was founded in 2003 and first made its mark by becoming the pioneer and the leader in provision of data recovery solutions in Kenya with over 10,000 customers who have successfully recovered from catastrophic loss of vital information.
Compfix has been investing heavily on technology over the last years to improve on its service delivery capability by adopting world-class best practices and systems. This has been successfully proven through our innovative approach to service delivery which has dynamically changed from conventional backup offerings to cloud computing through our Software-as-a-Service (SaaS) and Infrastructure as a service solution. Our SaaS platform runs on DataBank software which connects our customers with managed Data Center for backup and recovery of data. It's secure and efficient because the platform incorporates the strongest encryption, deduplication, compression, and bandwidth management technologies available. Our SaaS backup model delivers complete data management solutions with unlimited scalability and unprecedented control over data and costs. In addition, Compfix Data has partnered with an array of global leaders in provision of software and hardware solutions that are integrated with our solutions delivery to address the specific needs for different computing environments.
Compfix Data has been keen on green computing technology. This has been widely attributed by our cloud backup services and cloud infrastructure which reduce requirements of physical servers on end user computing environment. Besides that, 85% our data centers and collocation services are run in a virtualized infrastructure which is a fundamental requirement to green computing. This has led to minimal power consumption which results to extremely low carbon emission, less cooling and floor space requirements and most of all, it brings services closer to the consumer at affordable costs.
Compfix Data's commitment to excellence is exemplified by twice receiving (2007 and 2008) the prestigious ICT annual Awards from Computer Society of Kenya for outstanding performances in disaster recovery.
Our Customer service , management and technical team continuously and proactively evolves the value we provide for our clients. We believe we have proven, over time that we are committed to a true, mutual symbiotic and fruitful business partnership with our clients
Our Vision: To become the leading data management company in East Africa
Our Mission: To invest highly on technology and our employees in order deliver quality services
Our Core Values:
Quality
We are committed to excellence in the services we provide and the results we attain for our clients. We achieve the highest quality of service delivery by attracting, develop and retaining the best professionals and investing in the latest technology.
Passion
We have a passion for what we do; for the people we work with, the products we produce, the customers we serve, and the suppliers who serve us. We are passionate about winning. We are committed. We are winners.
Perseverance
We pursue our work with energy, drive, and a need to win! We never give up, especially in the face of resistance or overwhelming odds. We push hard, we take charge, we stand strong, we are persistent, and we persevere.
Integrity
We are open and direct. We present the unvarnished truth in an appropriate and helpful manner. We can be counted on to keep confidences and admit our mistakes. We do not misrepresent ourselves for personal gain. We respect ourselves and others. We have integrity.
Innovation
We constantly look for new ways to improve technology, products, process, systems, and people. We have good judgment about which creative ideas and suggestions will work, and are good at bringing these ideas to market. We show intellectual curiosity and the continuing desire to learn, seeking improvements, even in the face of success. We take diverse priorities and multiple opportunities and find new ways of creating long term success. We work hard to support an environment where people look for creative ways to benefit the business. We take constructive risks and remove barriers getting in the way of achieving excellence
Send us your enquiries of feedback
Contact our offices
Compfix Data Limited
International House, 6th floor
Mama Ngina Street
PO Box 19102 00501
Nairobi, Kenya
Telephone:
+254 (20) 2220685
+254 (20) 3585585
Fax:
+254 (20) 3585585
Email:
info@compfixdata.com
databank@compfixdata.com
